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My e-Property Manager is a cloud-based software that allows landlords, property managers and owner association members to easily manage their properties, tenants and shared parking lots. It offers features such as real-time invoicing, maintenance request submission, gather repair estimates, rent ledger management, and parking regulation enforcement.

You can register for an account by visiting the My e-Property Manager website and sign up using your email with no credit card information required. Once you have created an account using your email and a password, you will be able to access all of the features and benefits of the software.

To get started with My e-Property Manager, you can sign up for a 6 month free trial or you can try using our demo accounts available on the website to help you understand the software.

My e-Property Manager can help landlords and property managers save time and money by automating many of the tasks associated with managing properties. It also provides a clear and organized way to track revenue and expenses, as well as a way to easily identify properties with outstanding balances, vacancies, and expiring leases.

Yes, My e-Property Manager uses industry-standard security measures to protect the personal and financial information of both landlords and tenants.

To add a property to My e-Property Manager, you need to first log in to your account. Then, click on the “Properties” tab and select “Add Property”. Fill out the property details such as the name and address.

Yes, you can add both single and multi-unit properties in My e-Property Manager. To add a multi-unit property, you need to first add the main property and then add each unit individually.

Yes, My e-Property Manager is designed to help landlords manage multiple properties. It allows landlords to view revenue by unit, building or entire portfolio, and easily identify properties with vacancies or expiring leases.

To add multiple units to a multi-unit property, simply click on the “Properties” tab, select the property you want to add units to, and click on “Add Unit”. Fill out the details for each unit and you’re done!

Yes, once you have added a property in My e-Property Manager, you can start creating leases for each unit. This will help you keep track of your tenants, rent payments, and lease agreements all in one place.

No, there is no limit on the number of properties you can add to My e-Property Manager. You can add as many properties as you want and manage them all in one place.

We don’t allow removing properties or their units. Depending on how big your setup is and how complex your audit rules are, maintaining an audit trail is important even for properties you have owned in the past. Please check with your audit department for such policies. You can request to inactive a property and in that case it will show greyed out on the home page starting next calendar year. You can submit such request by sending a message from your account. However, just remember that inactivation will not take affect until next year starts and you need to get a request submitted by 1st December to get your property be inactivated the following year.

The process of creating a lease using My e-Property Manager is straightforward. First, you need to create an account with My e-Property Manager. Once logged in, you can add your property and navigate to the Lease tab, where you can create a new lease by filling out the relevant information, such as tenant details, lease term, rent amount, and security deposit. Optionally you can also track tenant vehicles.

There are two main types of leases available in My e-Property Manager: Annual Leases and Month-to-Month Leases.

An Annual Lease is a lease agreement that lasts for a fixed period of time, usually one year. The terms of the lease, such as rent amount and lease duration, are agreed upon by the landlord and the tenant. To create annual lease using your account, select lease start date & automatically create an annual lease with lease duration in months set as 12.

Month-to-Month Lease is a lease agreement that lasts for a month at a time and is automatically renewed every month unless either party gives written notice to end the lease. To create, select “month-to-month” when creating a lease using My e-Property Manager account.

An Annual Lease provides stability and predictability for both the landlord and the tenant. The rent amount and lease terms are agreed upon and set for the entire lease period, which helps reduce the chances of disputes or misunderstandings.

Month-to-Month Leases offer flexibility for both the landlord and the tenant. The lease can be terminated or renewed with minimal notice, which is helpful for tenants who are unsure about their long-term plans.

No, however if the current annual lease has ended or about to end, then you can renew with a Month-to-Month Lease. Also if need be, an annual lease can be terminated early and then a fresh lease of any type be started for same tenant.

If a tenant needs to move out before the end of a lease period, the lease can be terminated early with written notice, using “Early Terminate” option. Any penalty (if stated in your lease) can be added to the rent ledger so the final invoice is accurate.

Yes, if both the landlord and the tenant agree to renew a lease, it can be renewed using the “Renew” option in the hamburger menu next to each lease. For renewals, the rent amount, duration, vehicle information and contact information of tenants can be changed. Payment history and any outstanding balance from previous lease will carry forward to the renewed lease and show in the tenant's current invoice.

My e-Property Manager provides an easy and convenient platform for landlords to create, manage, and renew leases. The color-coded dashboard helps keep track of all the lease-related information and any upcoming expiration or renewals.

"Create Lease for New Tenant" should be used when creating a lease for a new tenant or a new tenant for a specific unit. "Create Disconnected Lease for this Tenant" should be used if you want to create a lease in the past or with a different start date than what is automatically set using the renewal option.

Using the "Renew" option ensures a unified ledger and invoice is maintained for a tenant across all their leases. This helps in maintaining an accurate record of a tenant's payment history.

No, for an existing tenant, the lease should always be created using the "Renew" option in the actions menu for the most recent lease. This helps in maintaining an accurate record of a tenant's payment history.

Creating a lease using this option means that the lease will not be connected to the tenant's previous lease history, and a separate ledger and invoice will be maintained for this lease.

Renewal process is very easy! With one click a renewed lease is created and you don’t need to worry about adding the tenants or their vehicles or any such information again at renewal. You just need to review it and tweak any information (if needed) around rent increase etc. However, the alternative will be to create a month to month lease for such tenants and just manage the rent increases from time to time. Month to month leases don't have an end date and need to be terminated explicitly. The lease signers can never be changed for any type of lease but you can always add and/or remove authorized occupants for any lease.

Your best option is to create an annual lease and then renew it every year. Alternately you can create a month to month lease and then manage the rent increases and dates the increased rent became affective.

Under the settings header, there is a section for “Landlord / Property Manager Profile”. In that section you can enter landlord details and their address, phone, email etc. In addition to landlord details, you can add custom message that can appear on the invoices. You can also control what is the maximum number of entries that can appear on the invoice and also when should the monthly invoice be available. This date defaults to 20th of the month and it really means that after this date, the rent for the next month will be posted in the ledger so your tenant knows what they owe.

After creating a lease, you can create an invoice by navigating to the Invoice section. My e-Property Manager will automatically generate an invoice based on the lease information you've provided. You can also view and share invoices with tenants in real-time.

Yes, you can view your invoices and rent ledgers in real-time with My e-Property Manager. This allows you to stay on top of payments and stay organized with your financial records.

Yes, My e-Property Manager tracks payment history, late fee, determines pro-rated rent etc. You can view the history with each invoice in your account and know exactly when balance became due and when a payment was received.

A void transaction refers to a rental payment or other financial transaction that has been canceled and removed from the records of the property management software. For audit reasons, it stays in ledger records but is not shown on invoices.

There may be instances where you have made an error when entering a rental payment or other financial transaction into My e-Property Manager. By voiding the transaction, you can correct the mistake and ensure that your records are accurate.

To void a transaction in My e-Property Manager, you will need to select the property unit, go to the Rent Ledger tab and select the transaction that you want to void. Then, click on the "Void" button and follow the prompts to complete the process.

Voiding a transaction will not affect your invoices or rent receipts. The transaction will still appear in the Rent Ledger, but it will be clearly marked as void and will not affect the balance on the invoice.

There is no limit to the number of transactions you can void in My e-Property Manager. However, it is important to use this feature responsibly and only void transactions that have been made in error.

If you void a transaction that has already been included in a rent receipt or invoice, the transaction will still appear on the rent ledger, but it will be clearly marked as void. This will update the balance on the invoice or rent receipt by removing the voided transaction that was added previously.

Yes, you can post payments collectively for all of your properties and units in one place in the "Payment" section.

To post payments, simply select the properties and units you want to make a payment for, select the date of transaction and enter the rent amount. Then press the "Post Payments" button and the payments will be updated in all the invoices and rent ledgers.

Yes, posting payments for multiple tenants in My e-Property Manager is simple and easy. The user-friendly interface allows you to post payments for multiple properties and units in one place, making the process quick and efficient.

Once a payment has been posted, you can see the posted payment and updated balance in the invoice and rent ledger of the respective property.

Yes, you can easily post a transaction including any rent, credit or fee. After selecting any individual property or unit, go to the rent ledger tab and click “transaction” button. Select the specific transaction you need, fill out the amount and date and submit it.

Yes, tenants can submit maintenance requests online through the tenant portal feature of My e-Property Manager. This allows them to report issues quickly and easily, and allows you to track and manage maintenance requests in one central location.

My e-Property Manager makes it easy for tenants to submit maintenance requests online. Once a request is submitted, it is routed to the appropriate maintenance staff or a preferred contractor. My e-Property Manager also allows you to get estimates for repairs, and approve the most reasonable one.

My e-Property Manager allows landlords to automatically get estimates for maintenance and repair work, and then approve the most reasonable one. This streamlines the process of getting estimates and ensures that landlords get the best value for their money.

Both landlords and tenants can submit a maintenance request in their own accounts.

Landlords can submit a maintenance request by using the Maintenance button in the invoice tab of the selected unit or property.

Once the request is submitted, an email will be sent to the landlord's preferred contractor as per the settings. The contractors can then either provide an estimate or request a visit in order to estimate.

Contractors can open a maintenance request and provide an estimate of their work, the date & time they can come, or request to first inspect the issue before providing an estimate.

Tenants can view a list of all their maintenance requests and check their status in their accounts.

Once the request is completed, it will be closed as "Fixed."

My e-Property Manager can calculate late fees automatically based on the lease agreement you have set up. This eliminates the need for manual calculations and ensures that your late fee charges are accurate.

The late fee calculation in My e-Property Manager is based on the settings you choose when creating a lease. You can set a fixed portion of fee, a percentage of the outstanding balance, a minimum threshold outstanding balance at which the fee applies and a date when it applies.

No, the late fee cannot be changed once a lease is created as that would affect the outstanding and historically running balance.

You can set the late fee calculation in such a way that it only applies to balances exceeding a certain amount.

The late fee applies according to the settings you choose when creating the lease. You can set the day of the month for when the late fee should apply.

Yes you can! When creating a lease you pick how the late fee is calculated. You can do what you described in your question and in addition to that you can also pick when the late fee applies and also decide balances that are small enough to omit a late fee altogether. In your case you will used $10 as “Fixed portion of fee”, 5 as “At Percentage” and $500 as “Apply on balance exceeding”. Please note a late fee cannot be changed once a lease is created because that would cause a ripple affect on the outstanding balance and ledger.

The landlord feedback is an online form that allows you to gather feedback from previous landlords or property managers of prospective tenants for verification purposes.

To send a landlord feedback request, the prospective tenant's permission, name, address, and previous landlord's email are required.

Yes, previous landlords can fill out the form without making an account.

The landlord feedback button is available in the lease tab of each unit or property.

The feedback form may ask questions about the prospective tenant's rental history, payment history, and overall behavior as a tenant.

Landlord feedback can provide valuable insight into a prospective tenant's rental history and help landlords make informed decisions about who to rent to.

The time it takes to receive feedback may vary depending on how quickly the previous landlord fills out the form and how responsive they are.

The information gathered through the feedback form is kept confidential and only accessible by the landlord who requested it.

The revenue report feature in My e-Property Manager allows landlords and property managers to track revenue generated by individual units, buildings, or the entire portfolio based on some date range.

Revenue report can be viewed by going to the Rent Ledger tab of each unit, where you can access the Revenue button. You can choose between a detailed or summary view, and select multiple date ranges using the filter.

Yes, you can select the date range for the revenue report by using the filter option in the revenue button.

Yes, you have the option to include or exclude security deposit in the revenue report using the filter option. Generally, security deposit is not considered revenue.

The revenue report provides an aggregate view of the revenue generated, making it easier for your accountant to review and save time. Additionally, by having a clear picture of your revenue, you can make informed decisions to manage your budget.

The color-coded dashboard is a visual representation of the financial and lease status of your properties. The symbols and their colors are used to quickly convey information about outstanding balances, lease expiration, and unit vacancies. The dashboard provides an aggregated view of all your multi-family properties, allowing you to get a quick summary of each property at a glance.

The "$" symbol represents the outstanding balance for any units under a property. If the "$" symbol is red, it means there is an outstanding balance, and if it's green, it means there is no outstanding balance.

The lease symbol represents the lease status of a property. If the symbol is purple, it indicates that the property is not leased yet, if it's green it means the property is leased, if it's orange it indicates that the lease is approaching expiry within 60 days, and if it's red, it means the lease has expired.

No, the color coding is based on the information entered into the system and automatically updates as the status of your properties changes.

The color-coded dashboard provides a quick and easy way to view the financial and lease status of your properties. This allows you to make informed decisions about which properties may require your attention, without having to dig through detailed reports. Additionally, the aggregated view of all your multi-family properties saves you time and effort compared to reviewing individual reports for each unit in the multi-family property.

On the top right corner of that page, you will see a key symbol. Please click on it so that menu expands. Menu will show what all the symbols and their colors mean. In short, the $ sign tells you at a aggregated level if there is outstanding balance for any units under a property. Similarly, the other symbol you are referring to tells you whether any unit has lease expiration coming up or if any unit is vacant. This color coded dashboard is there so that you can get aggregated information from all your properties by looking at just the property page! This kind of dashboard is helpful when you have multiple multi-unit properties and at a quick glance want to see the aggregated summary for each property.

An Association ID is a unique identifier given to each association created in My e-Property Manager. To get an Association ID, an association owner needs to create an association account in the platform.

To link a property to an association, the property manager or landlord needs to ask the association owner for the Association ID. Once they have the ID, they can enter it in the "Association" field when editing the property details in My e-Property Manager. The association needs to accept the property after the property manager or landlord updated enters and saves the property in My e-Property Manager.

To become a member of an association, the association owner needs to accept the request from the property manager or landlord. Once the request is accepted, the property manager or landlord will become a member of the association and have access to all the features and benefits provided by My e-Property Manager for association management.

The owner's association can specify the maximum number of units a member of this association can create in their multi-unit property, the maximum number of vehicles a single family property or an individual unit of a multi-unit property is allowed, and the maximum number of guest vehicles and its validity that a single family property or an individual unit of a multi-unit property is allowed.

Changes to the restrictions set by the owner's association can only be made by the association and not by individual members. Members should contact the association if they need to request changes.

The purpose of limiting the number of units is to ensure that each member property only gets its fair share of the privileges provided by the association, such as parking spots or guest parking.

Limiting the number of vehicles allowed per property or unit helps to manage the parking spaces in the shared parking lot and ensures that the residents are adhering to the rules set by the association.

No, you cannot exceed the maximum number of vehicles allowed for your property or unit. My e-Property Manager will prevent both landlords and the tenants from exceeding that maximum limit set by the association.

Yes you can! Simply specify association rules regarding how many vehicles are allowed per unit, and how many guest vehicles are allowed per unit and what is the validity in days for a guest vehicles. The individual owners of your apartment complex will then create a landlord/property manager account and request membership in your association for all their properties in this complex. Once you accept their membership, all vehicles they enter in their respective unit leases will be available to be shared with a towing company. You can get email address of the towing company contact and add a new user to your free association account with that email with limited access to only validate parking.The towing company person can then log in and verify whether the parked vehicle is legit or not.

That is correct. On the polls results page, each member has the option to see results either taking this weightage into account or ignoring this weightage. It is available as an option on the polls results page. You and your association members can use the weightage when viewing results and that will be the preferred way since the ownership across the properties is not evenly shared.

"My e-Property Manager" allows landlords and owners' association to keep a record of the tenant's and their guest's vehicle information, such as license plate numbers. Towing companies can use the software to verify parked vehicles and enforce parking regulations.

"My e-Property Manager" helps landlords and owners' association keep a record of the parked vehicles, enforce parking regulations, and limit the number of vehicles a tenant is allowed to park in a share parking lot. It also helps towing companies quickly determine if a parked vehicle belongs to a tenant or their guest.

Yes, "My e-Property Manager" allows owners' association to specify the maximum number of vehicles a tenant or an individual unit is allowed to park, including guest vehicles.

Yes, towing company staff can access their accounts in "My e-Property Manager" to look up license plate numbers and remove unauthorized vehicles from parking lot managed by the association.

Association members can add towing companies as users to their account, allowing them to check license plate numbers and remove unauthorized vehicles from the shared parking lot. Setup the permissions for the towing company users such that their access is limited to vehicle plate lookup only.

Yes, you can view the list of registered vehicles for both tenants and their guests through the owner's association account.

One option is to add a virtual unit in all your properties. So for instance, if all properties have 10 units per building, you will create the 11th unit which does not exist physically but will exist in the system. You can then create a fake month to month lease for that virtual /11th unit and add staff vehicles in it. You will choose month to month because it never expires. If each property is independently owned, the owners for each property can enter their staff's vehicles. If more staff vehicles are needed, additional virtual units can be added.

Association polls are a feature in My e-Property Manager that allows property owners to create polls and gather feedback from other association members. These polls can be used to gather opinions and suggestions on various topics, such as maintenance, community events, or new policies.

Polls are used to make decisions that need to be taken collectively by the members of an association. In My e-Property Manager, polls can be used to gather opinions and votes on important issues related to the association.

To create an association poll, simply log into your account and navigate to the "Association" section. From there, you can select "Create a Poll" and enter the details of the poll, including the question, options, and any additional information. You can also specify a time limit after which the members can no longer respond to this poll.

Yes, you can view the poll results as the members respond to the poll. You can view the results in the "Association" section of your My e-Property Manager account. The results will show the number of votes for each option and a percentage of total votes. The result can be considered final once the time to respond has completely lapsed.

The length of time that an association poll remains active is determined by the poll creator. You can set an expiration when creating the poll.

Tenants can register on the site by following the sign-up process and providing their email and password. It has to be the same email used in their lease under the tenant section. Tenant will get a welcome email on this email address to activate their account.

Tenants can view their lease information, personal and vehicle information, invoices/rental receipts, and maintenance requests on the portal. Tenants can submit maintenance requests, update their vehicles and register guest vehicles.

Yes, tenants can update their & their guest's vehicle information on the portal.

Tenants can view their invoices and rental receipts by logging into the tenant portal. The invoices and receipts are automatically generated and shared with tenants in real-time.

Yes, tenants can submit maintenance requests online through the tenant portal.

The maintenance request process starts when the tenant submits a request through the tenant portal. The request is then automatically routed to the preferred contractor set by the landlord for further action.

Yes, tenants can track the status of their maintenance requests through the tenant portal.

Yes, the tenant portal is secured and protected from unauthorized access using industry-standard security protocols and encryption technology.

In the settings, you can add the name of your company, address, phone number, email, and other relevant details.

Your company information will be used on the leases and invoices, so it's important to add accurate information to ensure that your tenants receive the correct information about the landlord or property manager.

Yes, you can change the company information at any time by going to the settings and updating the information.

Yes, the platform takes security seriously and all information is protected from unauthorized access.

No, the company information will only be used for the purpose of being included on leases and invoices.

You can set up the date of invoice generation in the settings of My e-Property Manager. You can choose a specific day of the month, such as the 20th or the 15th, for the monthly invoice to be generated.

Yes, you can add an invoice-payment message to be included in your invoices for the tenants. This message can be added in the settings of My e-Property Manager.

You can choose to limit the number of invoice entries displayed in the invoices by selecting the "Invoice - Limit Statement Entries to Most Recent" option in the settings. You can limit the entries to 15, 20, 30 or all available entries in invoices.

You can add a Banner Text For Maintenance Form in My e-Property Manager by going to the settings and selecting Maintenance Customization. In the Maintenance Customization section, you can add a message for tenants to be displayed in their maintenance request form.

The Maintenance Action for New Requests option in My e-Property Manager allows you to select how you want new maintenance requests to be handled. If you select "Get Estimates," contractors will be asked to provide an estimate before work is scheduled. If you don't select this option, requests will be scheduled with your preferred contractors on a first come, first serve basis without taking an estimate.

You can add your preferred contractors in My e-Property Manager by going to the settings. In the Preferred Contractors section, you can add contractors' email addresses, skills, and determine if they are accepting new assignments or not.

If you don't select "Accepting New Assignments" for a contractor in My e-Property Manager, they will not receive any maintenance request emails and hence won't be providing estimates or picking up projects (incase you are not requiring estimates).

There is no limit to the number of contractors you can add in My e-Property Manager. You can add as many contractors as you need with their selective skills and email addresses.

The Tenant Services section in Settings allows you to control what your tenants can access and use in their tenant portal.

The options available in the Tenant Services section include "View Leases", "Submit Maintenance Requests", "Manage Vehicle and Guest Parking", etc.

Yes, you can select and limit the options that you want your tenants to have access to in their tenant portal.

Changes made in the Tenant Services section will immediately take effect for tenants and determine what they can access and use in their tenant portal. However, if a tenant is already logged in, the updates will only take affect after the tenant refreshes the browser or logs out and logs back in.

Yes, you can change the options available to tenants at any time by accessing the Tenant Services section in Settings and making the desired changes.

As a super user, you can add a new user to your account by going to the “Settings” tab and clicking on “Add User”. Enter the necessary information and set the permissions for the new user.

You can set the following permissions for a new user: Property - Add & Edit, Post Rent, Fee & Credit, Polls - Create & Respond, Lease - Add, Edit, Renew, Terminate, Tenant - Hide Details, etc.

Yes, you can change the permissions for a user at any time by going to the “Settings” tab and clicking on “Save” after editing permissions for the desired user. However, if the user is already logged in, the updates will only take affect after the user refreshes the browser or logs out and logs back in.

Yes, you can add a Towing Company as a user and give them permission to look up license plate numbers and remove unauthorized vehicles from the parking lot managed by the association.

Yes, you can limit the access of a Towing Company to only look up license plate numbers by setting their permissions accordingly.

A super user has complete access to the system and can add, edit, and delete users, set permissions, and manage the account. Access cannot be revoked for this user. This is the user who registers the account.

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